KARACA headquartered in istanbul draws attention with its comprehensive services.
It is known that anthropocentric notion of work in Karaca is very important in terms of achieving sustainable success. Sustainable success is obtained as a result of the integration of values which we create for our customers, employees and suppliers. Joint interest of our customers, employees and suppliers is essential in our service concept and work order.
Our customers are one of the most important assets for us and their benefits are always at the forefront. We know that success comes as a consequence of the qualified service which we render to our customers. Our aim is to render a better service to our customers than they expect. No probable cause can let the workload reduce the standard quality of our service.
The first priority of Karaca is to submit the zero error declarations to the relevant customs authorities faultlessly on time, to conclude customs transactions as soon as possible and without problems, to deliver the goods included in the declaration to their holders on time and as they are produced, and to be mentioned by the terms QUALITY, SPEED, EXPERIENCE AND RELIABILITY in the sector.
"QUALITY" is a life style. "QUALITY" is designed, produced, controlled and developed. "QUALITY" is ensured and maintained with the volunteer support of all staff and with the sense of responsibility.
Aiming for being one of the exemplary and leading customs brokerage companies of Turkey that leads the sector with its contributions and vision and values With all these targets and policies, Karaca undertakes to meet the requirements of ISO 9001 Quality Management System and to develop and improve such systems continuously.
"Unconditional Customer Satisfaction" and "Customer Orientation" underlie our customer satisfaction policy. Our aim in this direction is to improve business processes on going in the direction of all kinds of view, demand and suggestion coming from the customers, and to enter into long-running relations based on mutual respect and trust with our customers, to gain our dear valued customers’ appreciation, credit and trust.
All works done in Karaca are treated within the frame of transparency, accessibility, objectivity, customer orientation, continuous improvement, fast and effective, principles of professionalism.
Within the frame of stated principles.
KARACA, which gives importance to the customers’ demands and expectations, has effective methods to measure the customer satisfaction, presents new approaches after evaluating the customers’ complaints, meets the requirements of customer relationship management philosophy, deserved to take "The Certificate of ISO 2001 Customer Satisfaction and Complaint Management System" on 02/05/2009 with the customer satisfaction policy of meeting the customers’ complaints and demands, both rendering a better service and creating a difference in this sector by taking the quality standards more forward.
With this certificate, as Karaca Customs Brokerage, we declare that we adopt the following principles as basic principles of Customer Complaints Management Policy, guarantee that we, as a whole, will try to do the best to pursue these principles in every step we will take as an organization.
Assurance of the security of our information assets under the conditions of secrecy, integrity and disposability and their safe usage in business processes by considering the activity, accuracy speed and access authorization are essential for our company. With this aim, Karaca established ISO 27001 Information Security Management System and specified the satisfaction of information security needs as its company policy with the guarantee of fulfilling the conditions, maintaining its performance and improvement by taking the legal requirements, conditions and obligations of contract into consideration as well as concerning the current or probable risks.
Karaca aims to provide business continuity and minimize the harm and the risk results as a result of security violations with the Information Security Management System. By means of "Information Security Management System Policy and Implementations", the features of secrecy (accessibility of information only for the authorities), integrity (protecting the information against unauthorized changes and realizing when there is a change), and disposability (availability of the information when it is needed by authorized users) of Karaca information assets will be put under protection.
In this sense, Karaca Customs Brokerage declares and guarantees that ;
Karaca accepts the person as the most important assets in all the activities, and it adopts minimizing all potential kinds of losses as primary business purpose by organizing a more safe and healthy work environment in which potential dangerous situations to which our employees can expose are identified, evaluated, controlled and announced to the all of them, and it takes a pride in this.
In order to reach this aim Karaca,
Karaca and its employees assume corresponding to all legal requirements and moral principles about current occupational health and safety policy, and applying them.
Minimizing the potential harmful effects to environment as a result of our activities, being more sensitive to the environment, providing continuous change and development are priorities for the management of our company and employees in Karaca. This global objective forms the basis of daily functioning of Karaca.
We, Karaca Senior Management, are committed to do our part in accordance with the ISO 14001 in the name of protecting the environment with effective and successful works and studies in our workplace together with managers, employees and suppliers.