KARACA headquartered in istanbul draws attention with its comprehensive services.
Karaca Customs Consultancy became the new corporate member of the TEİD (Türkiye Etik ve İtibar Derneği / Ethics and Reputation Society of Turkey.
TEID which is today with the participation of Turkey's leading institutions and organizations reaching more than 150 members is an important ethics and reputation organization and has been striving for the implementation of universal business ethics principles in all segments of society, aiming to make ethical principles one of the building blocks of institutions and mediates ethical risk management related information transport to Turkey since it was established. TEID TURKEY is also the representative of TRACE INTERNATIONAL recognized by the world's leading global institutions and organizations In the field of Ethical Risk Management.
TEID's corporate members include 3M, Adel/Faber Castell, Anadolu Group, Bosch, BSH, Coca Cola, Deloitte, Doğuş, Enka, Erdemir, Good Year, Hewlett Packard, Loreal, Novartis, Panasonic, Philips, PwC, Sabancı Holding, Siemens, Socar, Sutaş, Tekfen Holding, Turkcell, Tupraş and Yapı Kredi Bank of challenging such leading domestic and foreign-owned multinational companies located in Turkey's economy and these companies constituting 15% of the GDP of the Republic of Turkey are companies which employs over 250,000 people.
Karaca Customs Consultancy; with the corporate membership of TEİD which was approved as of January 2021, besides the access to the knowledge and experience for the development of the current ethics program and code of ethics, the adoption of ethical values by all administrative and commercial functions of the institution and making it a way of doing business, It aims to reach the relevant current literature in the fastest and most efficient way.
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Karaca Customs Consultancy which maintains its hygiene and other safety standards without compromising in the process of combating Covid-19 continues to provide its services to its valuable customers successfully as always.
In order to be protected against the Covid-19 disease that emerged in Wuhan, China in December and affected the whole world and to support the social struggle in this context, Karaca Customs Consultancy closely followed the process and took all the necessary measures quickly and implemented it.
At the very beginning of the pandemic process, Karaca Customs Consultancy, which has made the current working order in the head office and all other branches and liaison offices in accordance with the necessary working order in order to provide more accurate, faster and more holistic service to its valued customers, has been continuing to provide its services successfully as always by maintaining the high-level measures it takes and the hygiene and other safety standards that it carefully implements, without compromising.
We wish healthy and successful days to our valued customers, our employees and all parties we cooperate with.
Karaca Customs Consultancy
As it is known, within the scope of effective struggle against the new Coronavirus (Covid-19), which deeply affects the whole world, a series of studies are being carried out and precautions are taken in our country. In this context, the studies, measures and instructions given by the regulatory authorities of our country are closely monitored by our company Karaca Customs Consultancy, and the necessary measures are handled in detail and implemented immediately.
Accordingly, the following measures have been implemented quickly and safely.All of our personnel were informed promptly about Coronavirus (Covid-19) and the precautions that should be taken against the virus, and for the safety of our employees and customers, an enough amount of face shield with surgical mask, gloves and other disinfectants for our personnel were ensured, products were supplied and personal protective consumables were distributed to our office and field personnel in our headquarters and branches. Our work areas are disinfected against the risk of coronavirus, the surfaces in the work area, equipment and other items of the work environment are routinely cleaned by the cleaning staff, the workplace is ventilated at certain intervals, maximum attention has been paid to the use and cleaning of hygienic areas such as a washbasin, toilet, faucet, door, turnstile and currently all these practices are continuing regularly. Fever of our staff was measured regularly during the working hours, the measurements were recorded, and those with colds and fever were identified and sent to their homes for prevention purposes, allowing them to check and rest. All kinds of meetings and / or activities to be held in closed areas have been postponed to a later date, the seating arrangement within the company has been revised, and a suitable working model has been developed to ensure the social distance of employees throughout the workplace. In the early days of the epidemic, the number of employees eating at the dining halls at the same time was reduced, but the hot food service was stopped in the face of increasing and unavoidable epidemic risks, and instead, sandwiches and soft drinks were served in various packages in single packages. Immediately after making calls to stay home by public authorities within the scope of an effective fight against Coronavirus (Covid-19), the applicability of the HOME OFFICE SYSTEM has been checked by our managers for the institutions, companies, and personnel serving in the customs and logistics sector. Although its applicability is more challenging compared to other sectors, HOME OFFICE work has been carried out within our company to create a working order and to provide uninterrupted service to our customers, pilot implementation processes have been successfully carried out within our company and a large part of our staff has been made workable from home when necessary.
We would also like to point out that at the moment, we do not have any personnel with health problems related to the epidemic of COVID-19. In this extraordinary period, to provide quality and professional service to our customers, the regular processes in our company's workflow are carried out without interruption, our office and bonded areas personnel continue to work systematically and uninterruptedly, making every effort to perform their services as soon as possible.
If the current epidemic conditions in our country become more severe in the coming days and additional measures are taken by the authorities, additional measures will be taken by our company in parallel with the measures to be taken at the Customs and there will be no delay in customs clearance operations and transactions. We wholeheartedly wish that all these and similar measures, which have to be taken for the health of our country and the future of our country, have been adopted by all our people and that this process has been overcome with little damage in solidarity.
By saying health first, we thank you for your support and cooperation and we wish all our dear customers and employees, healthy days.
Karaca Customs Consultancy
Karaca Customs Consultancy, which was opened to service to its valuable customers operating in Tekirdağ / Çerkezköy in 2013 and serving only 20 km (25 minutes) from Çerkezköy Customs Directorate, is within the scope of structuring targets for companies located in the region. / Çerkezköy Office has been put into service. Karaca Çerkezköy Office, which will continue its services under the head office, will serve in line with the needs of its customers located in the region.
After the Tekirdağ / Çorlu-ASB office, Tekirdağ / Çerkezköy office, which is the second office of Karaca in the region, is located very close to the Çerkezköy Customs Directorate, and many public institutions including the Food, Agriculture and Livestock Directorate. It is located at Fevzi Pasa Street, Kaynak Business Center, No: 9 Floor: 2 59500 Çerkezköy / Tekirdağ.
In order to provide better service to our valued customers, we continue our work without slowing down.
Karaca Customs Brokerage
With the aim of maintaining and increasing customer satisfaction, maintaining and developing an effective communication environment between the personnel following customs works and transactions in the customs administrations / in the office and the import / export customer representatives working in the office, A training on “effective communication between customer representatives” was organized.
The training, organized by the Karaca Customs Consultancy training unit and held in the training center of our company, was attended by our training unit managers, personnel who follow customs procedures in the customs administrations / field and our import / export customer representatives.
The training was very productive and beautiful. It was very useful and educational for all participants.
We would like to thank our organizational unit managers for their contributions and for their participation in all participants.
Karaca Customs Brokerage
Karaca Customs Brokerage, headquartered in Istanbul, carries out its activities in İZMİR from the İZMİR-Alsancak office located in a location very close to the Izmir Customs Directorate and the port.
Karaca Customs Consultancy, which has been providing customs consultancy services for many years to distinguished institutions that shape the Turkish and World economy, in order to respond more closely to the demands of its valued customers located in İzmir, has opened its branch office addressed Atatürk Caddesi, Dalyan Customs Business Center, No: 398 Alsancak/İzmir
Karaca Customs Consultancy, which continues its activities successfully without slowing down, is proud to bring its quality, experience and unconditional customer satisfaction oriented service approach to potential customers residing in İzmir and Aegean Region with its office and experienced staff located in a location very close to İzmir Customs Directorate and port.
KARACA CUSTOMS CONSULTANCY who aims to contribute to the rapidly growing economy of Bursa which is one of the cornerstones of ecenomy of Turkey and to get a share from this growth carries out its activities in BURSA from its office located at below address in order to increase its customer portfolio and work load and to provide more effective and fast services to its valued customers. Our office is at a walking distance to Gemlik Customs Directorate.
Karaca has put into service its KOCAELİ-Derince contact office directly after its KOCAELİ-Dilovası contact office in order to provide faster and more effective services in the region.
Derince Office that is the second Office of Karaca Customs Brokerage and Cunsultancy Company in the East Marmara region after Dilovası Office is located at only 50 meters away from the East Marmara Regional Directorate of Customs and Trade.
One of the main objectives of Karaca Customs Consultancy Company is to spread and expand in the region and provide more active,effective,fast and quality service to its valuable customers. Karaca Customs Consultancy Company is proud to develop trading volume increasing with each passing day in this region where Turkey\'s and the world\'s largest organizations and brands located and where the volume of business with high potential for attracting investment are.
Karaca has moved its Çorlu-ASB European Free Zone Branch Office to the new prefabricated building built by the founder of European Free Zone for Customs Brokers in the free zone.
The building newly constructed for customs brokers in Çorlu European Free Zone with a limited number of offices was opened to settlement in NOVEMBER 2013. Karaca moved to its new office in this building that is more equipped, modern and larger than the one in which our previous office is settled.
Karaca Customs Brokerage continues to offer service in its more equipped new office for providing a more quality and quicker service to its valuable customers as from 18.11.2013.
Karaca Customs Concultancy moved its ANKARA office into Turkeys the first and the most modern International Transport Logistics Base in Ankara.
Karaca Customs Concultancy moved its ANKARA office into Turkeys the first and the most modern International Transport Logistics Base in Ankara in order to provide more effective service to its valued customers.
Ankara Logistics Base is the first and the most modern International Transport Logistics facility in Turkey to the European standards established on 700 thousand square meters and 3 thousand truck-tractor day with the intensity in Kazan/ANKARA. Ankara Customs Directorate, Ministry of Industry Provincial Directorate, Ankara Chamber of Industry, Ankara Chamber of Commerce, Institute TSE-Turkish Standards - Ankara Import Department and representatives of public and private organizations, such as Turkey's largest banks by branches are located in this large facility which has been installed in the heart of the Central Anatolia Region
Karaca has been continuing to work on innovation and changes that will improve service quality and customer satisfaction with a great perseverance.
Everything is in order to provide better service to our customers ..
Karaca Customs Brokerage has continued to provide the following customs operations and services to its leader and valuable customers for many years.
The persons, institutions and organizations that receive the Foreign Trade and Custom Legislation Consultancy services, are provided immediate information on the applied legislations at customs and on the developments incurred in the application on theses legislations, and via using this information in due time and accurately, they gain upper hand in competition. The cost of the problems that shall arise in situations where the efficient information sharing is not performed and the statutory legislation is not applied according to the requirements shall be much more than the amount of the resources to be spent for the measures to be taken.
Today, the success in the foreign trade and customs sector where the competition is high, the work processes are considerably complex and heterogeneous is dependent fundamentally on the delivery of the ware with the lowest cost, in the most accurate and the fastest way to the location the consumer or producer desires on due, however the ware to be released to the market can be prevented at the customs via application of obstacles within and out of the tariff by justifications like protection of human, animal and plant health and the environment etc. Therefore, in order for the ware not to face any obstacles at the customs and to be released to market at the planned time, the rights given by the current mutual or multi party conventions and current laws should be used and the requirements should be determined, work processes should be planned and implemented before the ware arrives at the customs. When considering that the companies and company officials have great responsibilities against the state in customs transactions, it is apparent that receiving customs legislation consultancy services from a Customs Consultancy firm that works conforming to the accurate information, documents as well as laws and rules, in a planned, programmed, fast and unproblematic way, experienced and institutional in the customs works, transactions and applications shall contribute greatly to the receiving persons, institutions and associations regarding the competitive advantages and efficiency.
Karaca Customs Consultancy, with its experienced consultant and advisor staff, has been providing with success for long years the consultancy services related to the current legislation and its applications covering the professional customs and foreign trade fields to the elite institutions directing the Turkish and World economy.
The main topics under our consultancy services are as follows:Consultancy Services regarding customs and foreign trade legislation and its applications HS Code Determination and Applications Consultancy Services Consultancy Services Regarding TSE / CE Tareks and Other Conformity Assessment Processes Customs Conflicts and Administrative Demurral Procedures Consultancy Services Abroad Undertaking Services Legislation Consultancy Services European Union – Turkey Common Legislation Consultancy Services Fight against Smuggling Legislation Consultancy Services Food and Agriculture SWS Legislation Consultancy Services Ministry of Health SWS Legislation Consultancy Services Investment Incentive SWS Consultancy Services Reconciliation Regulation Consultancy Services
Authorized Economic Operator (AEO) recognized by the Ministry of Customs and Trade is a prestigious and internationally valid status that provides convenience and benefits to trustworthy firms which perform their customs liabilities, the registry system of which is in order and traceable and which has financial competence, security and safety standards.
This status gives a serious cost and time advantage to firms in terms of effectively executing their operations. Karaca Customs Concultancy with the activities it continues as one of the leading organizations in customs sector, with its strong staff and as a solution partner with advanced specialty level and extensive experience cumulation in AEO field, provides, to foreign trade companies that wish to benefit from the conveniences of Facilitating Customs Transaction regulation, all kinds of support that they need in;Bringing internal control processes to AEO and obtaining certificate Fulfilling and implementing AEO requirements, Protecting the status against risks, Performing the audit and reporting necessary for Annual Activity Report,
in the best conditions within the frame of legislation.
Up to now, none of the AEO applications of our firms that we made with our solution partner is rejected and all of our firms for which we carried out the processes obtained their AEO certificates.
Also, if they require real and legal persons who fulfill the conditions stated in Customs Regulations and reside in Turkish Customs Area are awarded with OKS (Approved Person Status).Karaca Customs Consultancy also provides consultancy services to its valued customers about obtaining Approved Person Status Certificate.
Subsequent control refers to inspection of commercial documents and data regarding import or export transactions or subsequent trade activities of obligors in accordance with Article 73 of the Customs Code numbered 4458, after the delivery of the goods, at premises of obligors by customs Inspectors in order to determine the accuracy of the information declared to the customs authority.
Subsequent control is conducted to determine whether the persons (real and legal) fulfil the obligations stipulated in the customs legislation and other relevant legislation. A company that is subsequently controlled is not only inspected with regards to customs duties, but in terms of origin documentation, tariffs and assets, any permits, accounting records, certificates of origin, production processes and compliance with requirements stipulated by regimes.
In order to avoid losses or criminal sanctions as a result of errors and shortcomings to be revealed in subsequent controls by customs inspectors which may not be corrected, it is highly recommended that foreign trade companies perform pre-control and inspections themselves and carry out preparatory work with a specialized customs brokerage company experienced in Pre- Control Inspection Services which prepares firms for subsequent controls.
KARACA CUSTOMS BROKERAGE, which successfully represents national and international foreign trade entities before the customs authorities and other affiliated public institutions and organizations, is a company having high degree of experience and knowledge in the sector with the services it offers to its customers in mandatory matters required to be considered in customs and foreign trade operations.
Karaca customs Brokerage provides detailed information about the headings mentioned below to its valued customers through its inspection department formed within the company, directs them correctly, controls their business processes, provides regular reports and ensures a smooth customs management process,
In summary; foreign trade companies must,Keep all correspondence related to foreign trade in the file and take into account whether license, royalty, commission fees in the contract content are taxes by adding in the value of the goods and whether there is relationship with the exporter company, The Certificate of origin, Form A, EUR 1 must be requested from the supplier in each import process. In case of necessity of declaration to customs not covered by exemption limits, you should contact a customs consultant to declare to the customs authority, before receiving the goods delivered to you by means of an overnight courier, It is not sufficient to declare the goods carried together with passenger as non-declared (usually foreign guest) goods with a VAT declaration No. 2 and it is required to be attentive about necessity of submission to the customs authority. The copies of the of international documents related to goods covered by declaration such as Bill of lading, CMR, truck carnet, ATA carnet must be kept, The original or the copies of the documents added to the declaration or specified in 44th box of the Declaration like commercial invoice, value declaration form, TSE conformity certificate, control certificate, certificate of origin, A.TR, Form A, EUR. 1 etc., must be kept, The invoice and receipts regarding the international and domestic carriage of goods, the insurance policies of the goods and, bank receipt, receipt etc. documents regarding the payment of goods and KKDF receipts should be kept, If a separate payment has been made for the containers and packaging of the imported goods, then this value must be declared in value declaration and the taxation should be done in this way, All payments made in relation to imported goods, price increase, advance, expense, refund or price arrangement should be stored in each import file on the basis of the declaration of information, The Commission and interest payment on the payment of the cost of the imported goods, or if an abnormal discount is made by the seller all these items must be taxed by inclusion in the value. The invoice amounts must be declared with the correct currency type and not to be declared with the low rate of corresponding currency type and CIF value shouldn’t be declared low, Companies should be very careful about GTIP, products carrying the same product codes should not be declared with different GTIPs, Buyer-seller relationship must be correctly declared, The documents added to the declaration should be considered, VAT rates must be declared correctly, the same items should not be declared with different VAT rates, Pay attention to price, weight, and quantity figures on invoices, The declaration of delivery forms should be considered carefully (payment of freight by buyer/shipper Company) Pay attention to the contents and declaration of the domestic expense items, Pay attention to validity periods and correct declarations of the AT.R and certificate of origin,
Companies should be very careful to pay much attention to other details as important as above items otherwise they may face with very high penalties, time and prestige losses, as well as conviction of customs smuggling.
KARACA CUSTOMS CONSULTANCY, representing successfully national and international valuable institutions regarding the foreign trade at customs offices and other connected public institutions and associations, has considerable experience and accumulation in demurrals for the technical, administrative and legal conflicts occurring during or before/after the process of fulfillment of the customs transactions of the wares between these institutions and the customs offices and in resolution/finalization of these.
With this experienced and accumulation earned in long years, KARACA CUSTOMS CONSULTANCY,Primarily surveys the technical, administrative and legal conflicts faced with the customs offices by the risk control service formed within its organization and performs a conformity assessment, then as the result, prepares an assessment report related to the issue. Evaluating this assessment report prepared together with legal experts specialists in the field of customs and foreign trade legislation whom it worked with for long years as solution partners, it performs the necessary works to resolve or remedy these conflicts and risks that may arise due to various reasons efficiently and in the right way. In Karaca Customs Consultancy ultimate care is given especially in the matters of follow up of the durations for administrative demurrals and filing a case; all these durations and all other issues are recorded and followed digitally and all related parties are informed promptly on such and similar linked issues. The legal texts that shall provide the administrative and legal actions to be taken on time are designed and prepared in conformity to the Law in great accuracy and the works necessary for their application are performed with utmost care.
PRECEDENTS (CASE LAWS) given by the Customs Administrations and/or Courts that are the living and actual evidences of the past activities, casting light on both lawyers and the other establishing elements of the justice, judges and prosecutors regarding the application of the law, are checked and followed up at a single center among the firm in Karaca Customs Consultancy and archived both in traditional and electronic media. The preliminary works, reconciliation, administrative demurrals, administrative case durations and procedures and similar transactions regarding the conflicts arising from the application of the customs and foreign trade legislation between the firms we provide consultancy services and the customs offices are performed in the light of these archived precedents (case laws), and also by the infrastructure established within the organization of Karaca, it is provided that our customers may personally follow up and check the entire legal process of the technical, administrative and legal conflicts they face with the customs offices and other linked institutions and associations.
Among the Legal Consultancy Services of Karaca Customs Consultancy, the following services are also available;Assessment of the conformity of the transactions established by institutions related to the Customs and Foreign Trade legislation to the Customs, Foreign Trade and Exchange Legislation, and if discrepancies are detected, correction or removal of these transactions by an administrative decree or subjecting them to an administrative legal case, Making correction requests, demurrals at the customs offices, filing cases at tax courts and appealing court decrees at council of state level for the Customs Taxes and funds requested by the customs offices with the claim that they are not paid or paid in deficit during the import of the ware, Regarding the denunciations made against our customers with the claim that any one of the smuggling acts indicated in the Law of Fight against Smuggling no. 5607 has been performed, performing the necessary assessments and preparation of the defenses.
In short, utilizing from the long years of knowledge and experiences of KARACA CUSTOMS CONSULTANCY has uncountable benefits regarding the protection of the businesses,remedying the victimizations and minimizing the costs.Karaca,accurately directs its esteemed customers in all the processes indicated above and experiences and have them experience the privilege of provision of professional Customs Consultancy and Foreign Trade Services.
Free Zones are areas that are within the political borders of the country that they are located, however, in terms of foreign trade tax and legislation, considered to be outside of the customs frontier. Exemptions and incentives for industrial and commercial activities which are greater than the ones provided inside the country are provided in free zones. The free zones in Turkey are a part of Turkish Customs Region however they are locations in which the goods which are not in free circulation are not subjected to any customs regime, which are considered to be outside of the Turkish customs region in terms of customs duty, commercial and foreign exchange implementation and in which the goods that are in free circulation are subjected to exit regime. In other words, free zones can be defined as locations in which legal and administrative regulations related to commercial, financial and economic areas in the country are not implemented or implemented partially, greater incentives are given for industrial and commercial activities and which are physically separated from the other parts of the country.
In 3218 numbered Free Zones Law, the main purposes for establishing and operating free zones are listed as;To promote investment and production for export, To accelerate the entry of foreign investors and technology directly, To guide the businesses into export, To improve the international trade.
In a broader frame, free zones are established;To increase foreign capital investment and foreign trade, To ensure that domestic manufacturers supply inputs from the price in world markets and to contribute to their international competitive power, To promote the industries directed for export and to increase export, To increase the inflow of foreign currency, To create new job opportunities and to help with the solution of employment problem, To increase the economic standards by bringing advanced production and management techniques to the country from abroad.
Free zones which, aside from the contributions they make to the economies of the countries that they are located in, provide a modern and developed investment environment with their flexible and contemporary administrative structures for companies which wish to turn towards foreign trade, are commonly being used as logistic centers for many years in our country and they increase their importance.
Even though their strategic importance and common implementation for many years, implementation unity in the relations of the companies in Turkey and companies established in free zones or in the relations of the branches in free zones and the headquarters in Turkey in many subjects could not be provided. Therefore, risky implementations are observed in companies which purchases or sells goods via free zones.
KaracaGümrükMüşavirliği, within the frame of current structure and provisions of legislations, ensures that Customs Brokerage Site Services in Free Zones are executed without problems and risk, informs its customers in detail about the points stated below related to Free Zones Implementations implemented in free zonesFree Zone Customs Implementations Import into Turkey from Free Zones and the problems that are faced Issuing A.TR and EUR.1 certificates in Free Zones Funds Collected in Free Zones Warehousing in Free Zones Transit Trade in Free Zones Reporting price and other expenses for selecting Free Zone Assessment of Free Zones in terms of European Union and Exports to be Made to EU from this zones
All procedures related to the preparation of the projects of the companies which wish to operate in free zones, making the applications to the relevant Institutions and Agencies and obtaining license, establishing your company and/or branch in the zone as well as Customs Area Services given to the companies that operate in Free Zones are included in our services.
Esteemed customers of Karaca Customs Consultancy can log in to the KARACA ONLINE CUSTOMS portal and perform transactions like Digital Archiving, Declaration Inquiry, Warehouse Stock Product Report, Work Follow Up Report, Term End Transaction Follow Up, Internal Transaction Follow Up, Free Zone Stock Report, Document Projection Stock Report, Order Report, File Status Monitoring Report, Export Report According to the DIIB Number, HS Code Based Import Report, Legislation Search, HS Code Search and Tax Calculation.
The Inter-system Integration, Special reporting, Customer request, recommendation and complaints, Customer satisfaction analyses, Legislation E-bulletin are other interactive services given online by Karaca Customs Consultancy.
Digital Archive System is a modern management information system that enables the electronic recording of document exchanges within the company and of the document traffic resulted from the business carried on with the customers, the acceleration of the work process, the determination of the blocked points, and the elimination of such points and in addition to all these features that directs document flow planning. This system not only increases the safety of information and documents, but also decreases the work load of both the company and the customers and helps stabilizing the work load balance and decreases the mutual costs as it fastens the work fulfillment process.
By using digital archiving system, the time for reaching to documents is decreased to minimum, the saving of time and labor is provided, it is unnecessary to reach the originals of the documents and the documents are prevented to get damaged. It takes a short time to find the documents you even forgot through this system and information sharing and institutional efficiency are provided by enabling more than one person to reach the same document at the same time.
Our customers can reach to the foreign trade transactions concerning the finalized customs transactions which have been digitally recorded and to all customs files and documents with different filtering options immediately via Karaca Digital Archive System, thus they can reach to their files and documents before they receive the customs documents.
Electronic Declaration Monitoring System
Through the hand-held computers and cell phones that our staffs have, information about our customers’ status of operations and declarations are instantly recorded on the web-based Declaration Monitoring System that we use and customers have the opportunity of accessing to Declaration Monitoring System online with their private passwords and usernames and concerned parties becoming able to monitor the declaration status instantly. Also, as it is possible to elucidate by e-mail on the system, declaration status can automatically be reported and conveyed via e-mails.
Integration between Systems
Fast workflow and informing in filing and billing processes are provided thanks to the integration between the systems that we provide between our customers and us. Integrations are applied through automatic declaration system and financial data transfer.
Customer Representatives who are serving for Karaca, exchange information about the status of files with the managers and staff of Karaca Foreign Operations who pursue the customs procedures of declarations prepared and sent by the department of internal operation by using digital and computing environment at every moment of the day and send information reports to customers at every stage of proceedings. Our customers can see the content of all files which are in process, after process or waiting to be processed, clearly and concisely with this information reports which are sent twice a day automatically.
Requests Suggestions and Complaints of Customer
All kind of feedbacks such as requests, suggestions, complaints and thanks etc. can be sent online by filling out the Customer Feedback Form , notifications are evaluated as soon as possible by reaching the relevant department, processed and the necessary studies are initiated. Progresses and outcomes obtained during the study are shared with acceptor absolutely.
Regulation E-Newsletters have been used for years in all countries in which the internet is developed and become an indispensable marketing tool. Karaca send company news, innovations, changes and news about customs and foreign trade regulations to its customers by classifying them in sectoral and general terms thanks to its professional and expert personnel, and inform them about all kind of changes.
Karaca organize some activities, works and studies for the development of knowledge and experience of its own employees as well as employees of companies to which Karaca provides service by Customs and Foreign Trade training activities organized by Karaca periodically.
Such services as Digital Archive, Electronic Declaration Monitoring System, Intersystem Integration, Special Reporting, Customer Demands, Suggestions and Complaints, Customer Satisfaction Analyses, Regulations E-newsletter are offered by Karaca Customs Brokerage with superior quality and technology as online.
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KARACA headquartered in istanbul draws attention with its comprehensive services.
Erenköy Branch is located directly opposite Erenköy Customs Directorate.