KARACA headquartered in istanbul draws attention with its comprehensive services.
As of OCTOBER 2022, Karaca Customs Consultancy has started to serve CES Advanced Composite and Defense Technologies Inc., a valuable company of AÇIK HOLDING, which has made a name for itself with its investments in the Turkish defense industry and aviation sector.
Karaca Customs Consultancy, one of the leading companies in the sector with its long years of corporate experience, expert staff and service organization structure spread throughout Turkey, is proud and happy to serve CES, Turkey's highest capacity ballistic composite panel manufacturer.
Karaca Customs Consultancy, which offers its customers the opportunity to closely monitor the processes and receive detailed reports on all customs transactions, with the service process tracking programs developed to provide professional service, continues to make a difference in the customs consultancy sector.
KARACA with the stable services offers their customers has been continuing to expands its portfolio day by day and continues to develop and produce the most suitable solutions for all the needs of its customers.
Karaca Customs Consultancy
We as KARACA CUSTOMS CONSULTANCY for more than 20 years; we has been providing uninterrupted service to ECZACIBAŞI HOLDING's valuable establishment, Vitra, which holds the market leadership in Turkey in terms of bathroom and tile products.
KARACA CUSTOMS CONSULTANCY, which was awarded with the "Supplier Quality Award of 2002" in the service branch on the supplier meeting day organized by Eczacıbaşı Building Products Group- VitrA in 2002, continues its services with the same enthusiasm with its principled stance,
While thanking to all our customers and business partners for their trust in us, we promise to all of them "we will continue to Write Success Stories" with the awareness that we are strong together.
KARACA CUSTOMS CONSULTANCY
VEM İLAÇ, which is positioned as one of the most important representatives of domestic production and has been at the service of medicine for more than 20 years with its high quality and advanced technological products produced in many different treatment fields; decided to get foreign trade and customs consultancy services from Karaca Customs Consultancy after a long research and study process.
Vem İlaç, which has been operating in the health sector since 2000; It offers products used in many different treatment fields such as Nephrology, Chest Diseases, Gastroenterology, Pediatrics, Urology, Dermatology, Ophthalmology, Oncology, Cardiology and Cardiovascular Surgery, Intensive Care, Anesthesia, to the service of Turkish medicine.
Karaca Customs Consultancy, which serves corporate companies in every sector and scale by using all the opportunities offered by today's technology; In addition to customer satisfaction, it continues its pioneering role in the sector with its sensitivity on environmental and social issues.
Karaca Customs Consultancy
Karaca Customs Consultancy; It started to serve ORKA HOLDING, one of the most valuable companies in Turkey, which includes giant brands such as Damat Tween and D'S Damat.
ORKA HOLDING, which has created its own brands with 100% Turkish capital since the day it stepped into the men's ready-to-wear industry with the Damat brand in 1986, has become the center of men's fashion by transforming fashion into a lifestyle.
Today at more than 450 sales points around the world, with the brand Damat / Tween and D'S directs men's fashion.
Serving many national and international valuable brands, Karaca continues to expand its customer portfolio in many different sectors from textiles to chemistry, from pharmaceuticals to automotive. Being aware of the fact that such valuable organizations prefer Karaca as their solution partner, Karaca continues to increase its efforts to work for unconditional customer satisfaction.
Karaca Customs Brokerage
Karaca Customs Consultancy, which provides professional Customs Consultancy and Foreign Trade Consultancy Services to distinguished institutions, started to serve Doğuş Oto, one of the Doğuş Group companies.
Doğuş Oto provides insurance and financing services to its customers, along with sales and after-sales services of new vehicles, second-hand vehicles, spare parts, accessories, for a total of 7 brands it represents, in Istanbul, Ankara, Bursa and Kocaeli. It provides authorized sales, spare parts and service for Cupra, Skoda, Porsche and VW Commercial Vehicle brands. Continuing its activities in 6 regions, 37 Authorized Sales and 34 Service points and with more than 1,300 employees, Doğuş Oto maintains its pioneering presence in the sector with its strength and stability.
Karaca continues its services without slowing down with its high-level service understanding, experienced expert staff and professional approach, reveals its difference in the sector more clearly with each passing day with its comprehensive services and continues to add important organizations to its portfolio.
Karaca Customs Brokerage
GÜVEN HEALTH GROUP, one of Turkey's most valuable and reliable health institutions, has brought its story that started in 1975 to a large general hospital concept with its professional team of doctors and health personnel, surgical medicine centers and health life campuses; has signed a service contract with KARACA CUSTOMS CONSULTANCY for Customs Brokerage Services.
Güven Healthcare Group is the organization that continues its activities with its hospital equipped with advanced medical technology spread over a wide area, surgical medicine centers and health life campuses, closely follows the dynamics in the health sector and directs the health sector in Turkey. Güven Health Group, proud of being selected as the health institution that provides the most disabled people and women employment in Ankara in 2021, has also been awarded a gold certificate in the audits carried out by the international non-governmental organization Planetree for its work.
Being aware of the fact that it is extremely proud to be chosen as a solution partner by such a valuable organization, Karaca Customs Consultancy continues to develop its portfolio with leading companies in their sectors. It continues to work "always for the better" and to produce the most suitable solutions for all the needs of its customers without compromising on trust.
Karaca Customs Consultancy
Oyak Group, which operates in 24 different countries in six different continents around the world, has decided to receive AEO Consultancy Services from our company for all group companies holding the Authorized Economic Operator Certificate.
With this decision, KRC Customs Audit and Consultancy Inc., will provide AEO Consultancy Services to all companies of Oyak Group operating in 24 different countries around the world in the Mining, Metallurgy, Cement, Concrete, Paper, Automotive, Logistics, Finance, Chemistry, Food
Krc, who is currently carrying out the certificate update studies of Akdeniz Chemson, one of the OYAK institutions, has received AEO certificate on behalf of many domestic and foreign companies till now.
KRC Customs Audit and Consultancy Inc., fully gives AEO consultancy services with its experienced team, from the certificate application process to the delivery of the certificate, from the preparation of the update file to the preparation for the on-site monitoring audit.
We are always with you in every process related to AEO…
AEO I YYS Consulting Services
Karaca Customs Consultancy, within the scope of the digital change and transformation process that has also been supported by the Ministry of Trade, became a gold member of the Blockchain Turkey Platform ( BCTR).
It is thought that Blockchain technology which has an increasing use in many countries and different sectors around the world will affect the whole world in the coming years and transform the world technologically. It is also thought that this technology will enable paperless trade era, accelerate the digitalization of supply chains, increase efficiency and shorten transaction times while also preventing mistakes arising from fraud or errors.
Karaca Customs Colsultancy by taking part in BCTR (Blockchain Turkey Platform) aims to closely follow the developments in Blockchain technology, aims to be one of the leading organizations in the execution of foreign trade transactions on blockchain-based platforms. Besides all this Karaca Customs consultancy aims to save time and cost in the performance of its activities, accelerateing operational processes, aims to get rid of the paperwork procedure, aims to prevent false statements by controlling all data on the chain. Karaca customs consultancy aims to ensure that processes are carried out through smart contracts and thus to increase efficiency in all processes.
Among the members of the Blockchain Turkey Platform, there are nearly 70 leading companies from various sectors such as Eczacıbaşı, Turkish Airlines, Pegasus, Turkcell, Koç Sistem, Deloitte, Microsoft, IBM, Garanti, Vakıfbank, Türkiye İş Bankası, Ford Otosan, EnerjiSa.The executive and advisory board of the Blockchain Turkey Platform consists of the founders, senior managers and/or representatives of Turkey's most important organizations and experts in their fields.
Click for Blockchain Turkey Platform members.
Karaca Customs Consultancy which maintains its hygiene and other safety standards without compromising in the process of combating Covid-19 continues to provide its services to its valuable customers successfully as always.
In order to be protected against the Covid-19 disease that emerged in Wuhan, China in December and affected the whole world and to support the social struggle in this context, Karaca Customs Consultancy closely followed the process and took all the necessary measures quickly and implemented it.
At the very beginning of the pandemic process, Karaca Customs Consultancy, which has made the current working order in the head office and all other branches and liaison offices in accordance with the necessary working order in order to provide more accurate, faster and more holistic service to its valued customers, has been continuing to provide its services successfully as always by maintaining the high-level measures it takes and the hygiene and other safety standards that it carefully implements, without compromising.
We wish healthy and successful days to our valued customers, our employees and all parties we cooperate with.
Karaca Customs Consultancy
As it is known, within the scope of effective struggle against the new Coronavirus (Covid-19), which deeply affects the whole world, a series of studies are being carried out and precautions are taken in our country. In this context, the studies, measures and instructions given by the regulatory authorities of our country are closely monitored by our company Karaca Customs Consultancy, and the necessary measures are handled in detail and implemented immediately.
Accordingly, the following measures have been implemented quickly and safely.All of our personnel were informed promptly about Coronavirus (Covid-19) and the precautions that should be taken against the virus, and for the safety of our employees and customers, an enough amount of face shield with surgical mask, gloves and other disinfectants for our personnel were ensured, products were supplied and personal protective consumables were distributed to our office and field personnel in our headquarters and branches. Our work areas are disinfected against the risk of coronavirus, the surfaces in the work area, equipment and other items of the work environment are routinely cleaned by the cleaning staff, the workplace is ventilated at certain intervals, maximum attention has been paid to the use and cleaning of hygienic areas such as a washbasin, toilet, faucet, door, turnstile and currently all these practices are continuing regularly. Fever of our staff was measured regularly during the working hours, the measurements were recorded, and those with colds and fever were identified and sent to their homes for prevention purposes, allowing them to check and rest. All kinds of meetings and / or activities to be held in closed areas have been postponed to a later date, the seating arrangement within the company has been revised, and a suitable working model has been developed to ensure the social distance of employees throughout the workplace. In the early days of the epidemic, the number of employees eating at the dining halls at the same time was reduced, but the hot food service was stopped in the face of increasing and unavoidable epidemic risks, and instead, sandwiches and soft drinks were served in various packages in single packages. Immediately after making calls to stay home by public authorities within the scope of an effective fight against Coronavirus (Covid-19), the applicability of the HOME OFFICE SYSTEM has been checked by our managers for the institutions, companies, and personnel serving in the customs and logistics sector. Although its applicability is more challenging compared to other sectors, HOME OFFICE work has been carried out within our company to create a working order and to provide uninterrupted service to our customers, pilot implementation processes have been successfully carried out within our company and a large part of our staff has been made workable from home when necessary.
We would also like to point out that at the moment, we do not have any personnel with health problems related to the epidemic of COVID-19. In this extraordinary period, to provide quality and professional service to our customers, the regular processes in our company's workflow are carried out without interruption, our office and bonded areas personnel continue to work systematically and uninterruptedly, making every effort to perform their services as soon as possible.
If the current epidemic conditions in our country become more severe in the coming days and additional measures are taken by the authorities, additional measures will be taken by our company in parallel with the measures to be taken at the Customs and there will be no delay in customs clearance operations and transactions. We wholeheartedly wish that all these and similar measures, which have to be taken for the health of our country and the future of our country, have been adopted by all our people and that this process has been overcome with little damage in solidarity.
By saying health first, we thank you for your support and cooperation and we wish all our dear customers and employees, healthy days.
Karaca Customs Consultancy
Karaca Customs Brokerage has continued to provide the following customs operations and services to its leader and valuable customers for many years.
Persons and institutions that receive customs clearance services from KARACA CUSTOMS CONSULTANCY have detailed information about the customs legislation and the developments in the implementation of these legislations besides customs clearance services, and by using this information timely and correctly, they gain a competitive advantage. It is clear that there will be no problems in customs procedures and practices in cases where effective information sharing is carried out and implemented in accordance with the requirements of the legal legislation.
Karaca Customs Consultancy, while providing customs consultancy services to its valuable national and multinational customers, simultaneously feeds and informs them in detail on customs and foreign trade legislation. Persons, institutions and organizations that receive service from a corporate firm, which is experienced in customs applications, does business in a planned, programmed, fast and trouble-free manner with the right information, documents, in accordance with laws and rules, also provide important contributions in terms of competitive advantage and efficiency.
As it is known, each country has its own legal infrastructure and specific practices in customs matters. International companies that want to invest in our country need product or sector-oriented cost and risk analysis in this sense, they want to have prior knowledge of our country's legislation and practices, to determine which customs regimes they will apply, and to design their infrastructure. In particular, the importance of legislative consultancy services emerges at this point. CUSTOMS AUDIT AND CONSULTING INC. is one of our group companies established to provide customs consultancy services to corporate companies, especially multinational companies that want to invest or trade in our country. With its experienced consultant and consultant staff, it has been successfully providing up-to-date customs and foreign trade legislation consultancy services covering the professional customs and foreign trade fields for many years to distinguished organizations that shape the Turkish and World economy.
The main topics under our consultancy services are as follows:Consultancy Services regarding customs and foreign trade legislation and its applications HS Code Determination and Applications Consultancy Services Consultancy Services Regarding TSE / CE Tareks and Other Conformity Assessment Processes Customs Conflicts and Administrative Demurral Procedures Consultancy Services Abroad Undertaking Services Legislation Consultancy Services European Union – Turkey Common Legislation Consultancy Services Fight against Smuggling Legislation Consultancy Services Food and Agriculture SWS Legislation Consultancy Services Ministry of Health SWS Legislation Consultancy Services Investment Incentive SWS Consultancy Services Reconciliation Regulation Consultancy Services
We plan and manage all processes related to authorized liable status from end to end and ensure the continuity of your status.
Subsequent control refers to inspection of commercial documents and data regarding import or export transactions or subsequent trade activities of obligors in accordance with Article 73 of the Customs Code numbered 4458, after the delivery of the goods, at premises of obligors by customs Inspectors in order to determine the accuracy of the information declared to the customs authority. Subsequent control is conducted to determine whether the persons (real and legal) fulfil the obligations stipulated in the customs legislation and other relevant legislation. A company that is subsequently controlled is not only inspected with regards to customs duties, but in terms of origin documentation, tariffs and assets, any permits, accounting records, certificates of origin, production processes and compliance with requirements stipulated by regimes.
In order to avoid losses or criminal sanctions as a result of errors and shortcomings to be revealed in subsequent controls by customs inspectors which may not be corrected, it is highly recommended that foreign trade companies perform pre-control and inspections themselves and carry out preparatory work with a specialized audit company experienced in Pre- Control Inspection Services which prepares firms for subsequent controls.
KRC CUSTOMS AUDIT AND CONSULTANCY INC. one of our group companies, is an institution with a high experience and knowledge, which prepares its customers extensively for these audits, stands out in the sector with the services it provides
KRC Customs Inspection and Consultancy Inc. informs and guides its valued customers, who want to be prepared comprehensively in advance for the customs inspections to be made by the customs inspectors about the following topics checks and inspects the business processes in advance reports the results regularly and ensures trouble-free management.
In summary; foreign trade companies must,Keep all correspondence related to foreign trade in the file and take into account whether license, royalty, commission fees in the contract content are taxes by adding in the value of the goods and whether there is relationship with the exporter company, The Certificate of origin, Form A, EUR 1 must be requested from the supplier in each import process. In case of necessity of declaration to customs not covered by exemption limits, you should contact a customs consultant to declare to the customs authority, before receiving the goods delivered to you by means of an overnight courier, It is not sufficient to declare the goods carried together with passenger as non-declared (usually foreign guest) goods with a VAT declaration No. 2 and it is required to be attentive about necessity of submission to the customs authority. The copies of the of international documents related to goods covered by declaration such as Bill of lading, CMR, truck carnet, ATA carnet must be kept, The original or the copies of the documents added to the declaration or specified in 44th box of the Declaration like commercial invoice, value declaration form, TSE conformity certificate, control certificate, certificate of origin, A.TR, Form A, EUR. 1 etc., must be kept, The invoice and receipts regarding the international and domestic carriage of goods, the insurance policies of the goods and, bank receipt, receipt etc. documents regarding the payment of goods and KKDF receipts should be kept, If a separate payment has been made for the containers and packaging of the imported goods, then this value must be declared in value declaration and the taxation should be done in this way, All payments made in relation to imported goods, price increase, advance, expense, refund or price arrangement should be stored in each import file on the basis of the declaration of information, The Commission and interest payment on the payment of the cost of the imported goods, or if an abnormal discount is made by the seller all these items must be taxed by inclusion in the value. The invoice amounts must be declared with the correct currency type and not to be declared with the low rate of corresponding currency type and CIF value shouldn’t be declared low, Companies should be very careful about GTIP, products carrying the same product codes should not be declared with different GTIPs, Buyer-seller relationship must be correctly declared, The documents added to the declaration should be considered, VAT rates must be declared correctly, the same items should not be declared with different VAT rates, Pay attention to price, weight, and quantity figures on invoices, The declaration of delivery forms should be considered carefully (payment of freight by buyer/shipper Company) Pay attention to the contents and declaration of the domestic expense items, Pay attention to validity periods and correct declarations of the AT.R and certificate of origin,
In addition to the above-mentioned items, companies should pay attention to many other important details, otherwise they may face very high penalties, loss of time and prestige, and customs smuggling conviction.
KARACA CUSTOMS CONSULTANCY, representing successfully national and international valuable institutions regarding the foreign trade at customs offices and other connected public institutions and associations, has considerable experience and accumulation in demurrals for the technical, administrative and legal conflicts occurring during or before/after the process of fulfillment of the customs transactions of the wares between these institutions and the customs offices and in resolution/finalization of these.
With this experienced and accumulation earned in long years, KARACA CUSTOMS CONSULTANCY,Primarily surveys the technical, administrative and legal conflicts faced with the customs offices by the risk control service formed within its organization and performs a conformity assessment, then as the result, prepares an assessment report related to the issue. Evaluating this assessment report prepared together with legal experts specialists in the field of customs and foreign trade legislation whom it worked with for long years as solution partners, it performs the necessary works to resolve or remedy these conflicts and risks that may arise due to various reasons efficiently and in the right way. In Karaca Customs Consultancy ultimate care is given especially in the matters of follow up of the durations for administrative demurrals and filing a case; all these durations and all other issues are recorded and followed digitally and all related parties are informed promptly on such and similar linked issues. The legal texts that shall provide the administrative and legal actions to be taken on time are designed and prepared in conformity to the Law in great accuracy and the works necessary for their application are performed with utmost care.
PRECEDENTS (CASE LAWS) given by the Customs Administrations and/or Courts that are the living and actual evidences of the past activities, casting light on both lawyers and the other establishing elements of the justice, judges and prosecutors regarding the application of the law, are checked and followed up at a single center among the firm in Karaca Customs Consultancy and archived both in traditional and electronic media. The preliminary works, reconciliation, administrative demurrals, administrative case durations and procedures and similar transactions regarding the conflicts arising from the application of the customs and foreign trade legislation between the firms we provide consultancy services and the customs offices are performed in the light of these archived precedents (case laws), and also by the infrastructure established within the organization of Karaca, it is provided that our customers may personally follow up and check the entire legal process of the technical, administrative and legal conflicts they face with the customs offices and other linked institutions and associations.
Among the legal support services of Karaca Customs Consultancy, the following services are also available;Assessment of the conformity of the transactions established by institutions related to the Customs and Foreign Trade legislation to the Customs, Foreign Trade and Exchange Legislation, and if discrepancies are detected, correction or removal of these transactions by an administrative decree or subjecting them to an administrative legal case, Making correction requests, demurrals at the customs offices, filing cases at tax courts and appealing court decrees at council of state level for the Customs Taxes and funds requested by the customs offices with the claim that they are not paid or paid in deficit during the import of the ware, Regarding the denunciations made against our customers with the claim that any one of the smuggling acts indicated in the Law of Fight against Smuggling no. 5607 has been performed, performing the necessary assessments and preparation of the defenses.
In short, utilizing from the long years of knowledge and experiences of KARACA CUSTOMS CONSULTANCY has uncountable benefits regarding the protection of the businesses,remedying the victimizations and minimizing the costs.Karaca,accurately directs its esteemed customers in all the processes indicated above and experiences and have them experience the privilege of provision of professional Customs Consultancy and Foreign Trade Services.
Free Zones are areas that are within the political borders of the country that they are located, however, in terms of foreign trade tax and legislation, considered to be outside of the customs frontier.
Exemptions and incentives for industrial and commercial activities which are greater than the ones provided inside the country are provided in free zones.
The free zones in Turkey are a part of Turkish Customs Region however they are locations in which the goods which are not in free circulation are not subjected to any customs regime, which are considered to be outside of the Turkish customs region in terms of customs duty
In other words, free zones can be defined as locations in which legal and administrative regulations related to commercial, financial and economic areas in the country are not implemented or implemented partially, greater incentives are given for industrial and commercial activities and which are physically separated.
In 3218 numbered Free Zones Law, the main purposes for establishing and operating free zones are listed as;To promote investment and production for export, To accelerate the entry of foreign investors and technology directly, To guide the businesses into export, To improve the international trade.
In a broader frame, free zones are established;To increase foreign capital investment and foreign trade, To ensure that domestic manufacturers supply inputs from the price in world markets and to contribute to their international competitive power, To promote the industries directed for export and to increase export, To increase the inflow of foreign currency, To create new job opportunities and to help with the solution of employment problem, To increase the economic standards by bringing advanced production and management techniques to the country from abroad.
Free zones which, aside from the contributions they make to the economies of the countries that they are located in, provide a modern and developed investment environment with their flexible and contemporary administrative structures for companies which wish to turn towards foreign trade, are commonly being used as logistic centers for many years in our country and they increase their importance.
Even though their strategic importance and common implementation for many years, implementation unity in the relations of the companies in Turkey and companies established in free zones or in the relations of the branches in free zones and the headquarters in Turkey in many subjects could not be provided. Therefore, risky implementations are observed in companies which purchases or sells goods via free zones.
KARACA CUSTOMS CONSULTANCY, with its strong staff representing its advanced level of expertise and extensive experience in the field of free zones, informs its customers in detail about the Free Zone Practices applied in free zones.Free Zone Customs Implementations Import into Turkey from Free Zones and the problems that are faced Issuing A.TR and EUR.1 certificates in Free Zones Funds Collected in Free Zones Warehousing in Free Zones Transit Trade in Free Zones Reporting price and other expenses for selecting Free Zone Assessment of Free Zones in terms of European Union and Exports to be Made to EU from this zones
Among the uniq services of KARACA CUSTOMS CONSULTANCY, there are all procedures related to the preparation of the projects of the companies that want to operate in the regions, the application to the relevant Institutions and Organizations, obtaining the permits and licenses
Esteemed customers of Karaca Customs Consultancy can log in to the Online Customs portal and perform transactions like Digital Archiving, Declaration Inquiry, Warehouse Stock Product Report, Work Follow Up Report, Term End Transaction Follow Up, Internal Transaction Follow Up, Free Zone Stock Report, Document Projection Stock Report, Order Report, File Status Monitoring Report, Export Report According to the DIIB Number, HS Code Based Import Report, Legislation Search, HS Code Search and Tax Calculation.
The Inter-system Integration, Special reporting, Customer request, recommendation and complaints, Customer satisfaction analyses, Legislation E-bulletin are other interactive services given online by Karaca Customs Consultancy.
Digital Archive System is a modern management information system that enables the electronic recording of document exchanges within the company and of the document traffic resulted from the business carried on with the customers, the acceleration of the work process, the determination of the blocked points, and the elimination of such points and in addition to all these features that directs document flow planning. This system not only increases the safety of information and documents, but also decreases the work load of both the company and the customers and helps stabilizing the work load balance and decreases the mutual costs as it fastens the work fulfillment process.
By using digital archiving system, the time for reaching to documents is decreased to minimum, the saving of time and labor is provided, it is unnecessary to reach the originals of the documents and the documents are prevented to get damaged. It takes a short time to find the documents you even forgot through this system and information sharing and institutional efficiency are provided by enabling more than one person to reach the same document at the same time.
Our customers can reach to the foreign trade transactions concerning the finalized customs transactions which have been digitally recorded and to all customs files and documents with different filtering options immediately via Karaca Digital Archive System, thus they can reach to their files and documents before they receive the customs documents.
Electronic Declaration Monitoring System
Through the hand-held computers and cell phones that our staffs have, information about our customers’ status of operations and declarations are instantly recorded on the web-based Declaration Monitoring System that we use and customers have the opportunity of accessing to Declaration Monitoring System online with their private passwords and usernames and concerned parties becoming able to monitor the declaration status instantly. Also, as it is possible to elucidate by e-mail on the system, declaration status can automatically be reported and conveyed via e-mails.
Integration between Systems
Fast workflow and informing in filing and billing processes are provided thanks to the integration between the systems that we provide between our customers and us. Integrations are applied through automatic declaration system and financial data transfer.
Customer Representatives who are serving for Karaca, exchange information about the status of files with the managers and staff of Karaca Foreign Operations who pursue the customs procedures of declarations prepared and sent by the department of internal operation by using digital and computing environment at every moment of the day and send information reports to customers at every stage of proceedings. Our customers can see the content of all files which are in process, after process or waiting to be processed, clearly and concisely with this information reports which are sent twice a day automatically.
Requests Suggestions and Complaints of Customer
All kind of feedbacks such as requests, suggestions, complaints and thanks etc. can be sent online by filling out the Customer Feedback Form , notifications are evaluated as soon as possible by reaching the relevant department, processed and the necessary studies are initiated. Progresses and outcomes obtained during the study are shared with acceptor absolutely.
Regulation E-Newsletters have been used for years in all countries in which the internet is developed and become an indispensable marketing tool. Karaca send company news, innovations, changes and news about customs and foreign trade regulations to its customers by classifying them in sectoral and general terms thanks to its professional and expert personnel, and inform them about all kind of changes.
We increase the professional efficiency and productivity of our employees and business partners with the comprehensive Customs and Foreign trade trainings we organize.
Such services as Digital Archive, Electronic Declaration Monitoring System, Intersystem Integration, Special Reporting, Customer Demands, Suggestions and Complaints, Customer Satisfaction Analyses, Regulations E-newsletter are offered by Karaca Customs Brokerage with superior quality and technology as online.
Karaca Global Lojistik A.Ş., one of our group companies, which is accepted as one of the local pioneers in the field of International Transportation and Logistics Management by big manufacturers in Turkey and especially foreign trade companies that want to receive boutique services; provides all services with high reliability, from domestic road transport to air, sea and rail transport, from customs clearance to warehousing and supply chain management.
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KARACA headquartered in istanbul draws attention with its comprehensive services.
Erenköy Branch is located directly opposite Erenköy Customs Directorate.