KARACA headquartered in istanbul draws attention with its comprehensive services.
Karaca has a world-recognized Quality Management System certificate called ISO 9001 Quality Management System Certificate which is proposed to increase the customer expectation, needs and satisfaction. ISO 9001 is a control mechanism fundamentally. Karaca aims to meet this standard by reducing and eliminating the errors and defects, and more importantly, preventing errors and defects which may occur. This standard is directly related to the quality of management system, not only about the service quality. Karaca that creates an effective quality management system, produces efficient and high quality services for its customers.
Alongside this precious certificate, Karaca that gives importance to needs and expectations of customers has effective methods to measure customer satisfaction and offers new approaches by considering and assessing customer complaints obtained the ISO 10002 Customer Satisfaction and Complaints Management System Certificate by its customer relations policy both to meet customer complaints and demands, to provide a better service by carrying quality standards even further and to create difference in the sector; ISO 14001 Environmental Management System Certificate by its environmental policy to become more sensitive to environment and ensure continuous change and development and the OHSAS 18001 Occupational Health and Safety Management System Certificate with its occupational health and safety policy formed for providing a safer and healthier working environment in which potential insecure situations that may expose to its employees as the most valuable asset are determined, evaluated and controlled.
Ensuring the security of our information assets and using them in business processes efficiently, accurately, quickly and in a safe way by considering access authorities are one of our management policies that has been overemphasized since our company was established. Karaca has completed training and certification works on ISO 27001 Information Security Management System that was initiated in the second half of 2013 with its Information Security Management System policy established for ensuring the security of its information assets and using them in business processes efficiently, accurately, quickly and in a safe way by considering access authorities and has received this valuable management system certificate.
Karaca is one of limited number of customs brokerage companies which has ISO 9001, ISO 10002, ISO 14001, OHSAS 18001 and ISO 27001 management system certificates all together.
Thanks to the effective Quality Management System that Karaca has created and implemented, Karaca was awarded with Supplier Quality Awards in branch of service due to its other value-added services and contributions and achievements in customers’ sense of quality by its dear industrialist customers who have special quality award.